UK Construction Software Installation Specialist

4 days ago


Markham, Ontario, Canada Jonas Software UK Full time
Job Title:

UK Construction Software Installation Specialist

About the Role:

We are seeking an ambitious Commerce graduate to join our Software Support Team in the Construction Division as a Technical Support Analyst.

Key Responsibilities:

The ideal candidate will have a general understanding of software, hardware, and networks. They will be able to apply their knowledge to effectively communicate with customers, prospects, and internal staff to ensure successful installation of Jonas Construction Products at customer sites.

  • Monitor, improve, and maintain installations to ensure top-quality service.
  • Be the subject matter expert for all matters related to installations for the company; work closely with the Implementation & Sales teams.
  • Use listening and problem-solving skills to troubleshoot client and prospect issues – networking/hardware issues, data integrity issues, permissions, performance issues, procedural processes etc., in a timely manner.
Required Skills and Qualifications:

To succeed in this role, you should have:

  • Customer service experience preferably in the software industry.
  • Knowledge and experience with SQL, Advanced Excel, Database Structure.
  • Experience with current Microsoft Windows Operating Systems.
  • Experience with PC networking environments and firewall solutions.
  • An excellent command of the English language (spoken and written).
  • A proven ability to work in a fast-paced environment and meet deadlines.
  • A proven ability to problem solve and teach others.
  • Excellent organizational, time management, and customer service skills.
Salary:

This is a full-time position with an estimated salary range of £35,000 - £45,000 per annum, depending on experience.



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