Customer Support Specialist

4 weeks ago


Markham, Ontario, Canada Jonas Software - Canada Full time

Job Title: Customer Support Specialist

Job Summary:

We are seeking a highly motivated and detail-oriented Customer Support Specialist to join our Software Support Team in the Construction Division. As a key member of our team, you will be responsible for providing exceptional customer service, troubleshooting technical issues, and collaborating with internal departments to ensure timely resolutions.

Key Responsibilities:

  • Provide timely and effective support to clients via phone, email, and chat
  • Identify and troubleshoot technical issues, escalating complex problems to senior team members as needed
  • Collaborate with internal departments to resolve issues and improve overall customer experience
  • Develop and maintain a thorough understanding of our software products and services
  • Stay up-to-date with industry trends and best practices in customer support

Requirements:

  • 1+ year of experience in a customer-facing role, preferably in the software industry
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong analytical and technical skills, with a willingness to learn and adapt
  • High school diploma or equivalent required; degree in a related field preferred

About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions to various industries, including construction, foodservice, and more. We are committed to delivering exceptional customer service and support to our clients, and we are seeking a talented individual to join our team.



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