Customer Solutions Specialist

3 weeks ago


Markham, Ontario, Canada Jonas Software - Canada Full time

Job Title: Customer Solutions Specialist

Job Summary:

We are seeking a highly motivated and detail-oriented Customer Solutions Specialist to join our Construction Division Support Team. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients in the construction industry.

Key Responsibilities:

  • Provide timely and effective support to clients via phone, email, and in-person interactions
  • Use problem-solving skills to troubleshoot and resolve client issues in a professional and courteous manner
  • Collaborate with other departments to ensure seamless communication and resolution of client issues
  • Develop and maintain a deep understanding of our software solutions and their applications in the construction industry
  • Stay up-to-date with industry trends and developments to provide expert advice and guidance to clients

Requirements:

  • Experience in accounting-based applications, preferably in the construction industry
  • Excellent customer service and communication skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines
  • Proven problem-solving and analytical skills
  • High school diploma or equivalent required; degree in a related field preferred

About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions to various industries, including construction. We are committed to delivering exceptional customer service and support to our clients, and we are seeking a talented and dedicated individual to join our team.



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