Customer Solutions Analyst

3 weeks ago

Markham, Ontario, Canada Jonas Software UK Full time

Job Summary

We are seeking a highly motivated and detail-oriented Customer Solutions Analyst to join our Software Support Team in the Construction Division. As a key member of our team, you will be responsible for providing exceptional customer service, troubleshooting technical issues, and collaborating with other departments to ensure seamless support.

Key Responsibilities

  • Provide timely and effective support to customers via phone, email, and chat
  • Identify and resolve technical issues, escalating complex problems to senior team members as needed
  • Collaborate with cross-functional teams to resolve customer issues and improve overall support experience
  • Develop and maintain knowledge of Jonas Software products and services to provide accurate and informative support
  • Participate in ongoing training and professional development to stay up-to-date on industry trends and best practices

Requirements

  • 1-2 years of experience in a customer-facing role, preferably in the software industry
  • Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment
  • Strong technical skills, with the ability to learn and adapt to new software and systems
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction

About Jonas Software

Jonas Software is a leading provider of enterprise management software solutions to the construction industry. We are committed to delivering exceptional customer service and support, and we are seeking a talented and motivated individual to join our team.

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