Customer Support Specialist

3 weeks ago


Markham, Ontario, Canada Jonas Software UK Full time

Job Summary

Jonas Software, a leader in enterprise management software solutions, is seeking a skilled Customer Support Specialist to join its Construction Division. As a key member of the Software Support Team, you will be responsible for providing exceptional customer service, troubleshooting technical issues, and collaborating with internal departments to deliver high-quality support.

Responsibilities

  • Provide timely and effective support to clients via phone, email, and other communication channels
  • Analyze and resolve complex technical issues, escalating as necessary to ensure prompt resolution
  • Collaborate with cross-functional teams, including Sales, Marketing, and Product Development, to drive business growth and improve customer satisfaction
  • Develop and maintain relationships with clients, understanding their business needs and preferences
  • Stay up-to-date with industry trends, software releases, and product updates to provide informed support and recommendations
  • Work closely with the Support Manager to prioritize tasks, manage workflows, and achieve team goals

Qualifications

  • 2+ years of experience in customer-facing roles, preferably in the software or construction industry
  • Excellent communication, problem-solving, and analytical skills
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines
  • Strong knowledge of construction management software and industry best practices
  • Proven ability to work collaboratively as part of a team

About Jonas Software

Jonas Software is a global leader in enterprise management software solutions, serving over 60,000 customers worldwide. Our mission is to provide 'Software for Life' and be recognized as the trusted provider of technology, product innovation, quality, and customer service. Join our team and be part of a dynamic, empowering, and motivated organization that values innovation, teamwork, and customer satisfaction.



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