Inside Sales Team Lead
4 weeks ago
Position : Inside Sales Team Lead
Location : Saint-Laurent, QC
Equipping Helicopters Worldwide
DART Aerospace is a leading provider of industry-leading design, manufacturing, and market-certified solutions for the helicopter and aerospace industry. With an impressive portfolio of over 1,500 STCs and over 10,000 products, DART offers a unique and comprehensive range of aftermarket products, accessories, spare parts, and tools for both civil and military operators, supporting all major rotorcraft OEMs.
The Inside Sales Team Lead will be responsible for developing both new and existing business relationships as part of a sales team. This role requires integrity, vision, professionalism, and passion. Key responsibilities include serving as the primary point of contact for key customers, building and maintaining strong relationships with key customer contacts, and leading and managing the CXR team.
Key Responsibilities:
- Serve as the primary point of contact for key customers, ensuring timely and effective communication
- Build and maintain strong relationships with key customer contacts to understand their needs and expectations
- Lead and manage the CXR team, providing guidance, training, and support to team members
- Foster a customer-centric culture within the team, emphasizing responsiveness and proactive communication
- Oversee the resolution of customer issues, working closely with relevant departments to address concerns promptly
- Implement effective solutions to prevent the recurrence of identified issues
- Develop and implement strategies for enhancing customer satisfaction and loyalty
- Regularly assess and improve the customer experience processes, identifying areas for optimization
- Work as part of the Commercial Team to support Sales Managers and Sales Directors with daily order processing and quoting
- Daily communications with clients globally
- Capability to work with multiple departments internally on customer inquiries
- Ability to work with an ecommerce platform and provide support to the client base with online activities
- Coordinate and redirect technical questions or clarifications to the proper teams
- Ensure data integrity at all times when entering or adjusting data points for orders and accounts
- Validate product attributes such as inventory and pricing to make sure requested product is available
- Manage KPIs for team and customer portals
- Other duties as required
Qualifications:
- Minimum of 3 years' experience in Customer Service / Sales
- Detail-oriented data entry skills
- Advanced working knowledge of Microsoft Word, Excel, and Outlook
- Experience in working with a CRM and ERP
- Strong organizational skills and time management skills
- Ability to work in a fast-paced environment
- Fluent in English; basic working knowledge of French/Spanish languages an asset
- Results-oriented with leadership skills
- Ability to work in a team environment
- Excellent verbal and written communication skills
Job Types: Full-time, Permanent
Benefits:
- Casual dress
- Company events
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- RRSP match
Schedule: Monday to Friday
Work Location: Hybrid remote in Saint-Laurent, QC
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