Inside Sales Representative
2 weeks ago
At Grainger, we're committed to keeping businesses working and their people safe. As a key member of our Inside Sales team, you'll play a vital role in serving customers with products delivered through innovative technology and deep customer relationships.
Our welcoming workplace enables you to learn, grow, and make a difference by keeping businesses running and their people safe. We're looking for passionate individuals to join our team as we continue leading the industry.
This role is 50/50 Hybrid – Work from home and Work from Office. You'll be part of our world-class Inside Sales team, covering customers coast to coast through our massive inventory, Keepstock Inventory Management, Effortless e-Commerce experience, and our local branches across Canada.
Key Responsibilities:- Manage an account portfolio of 200-300 small-medium size customers, including National Accounts and contract customers.
- Develop sales plans to expand customer contacts and effectively market Grainger's value proposition to drive profitable sales growth and maximize portfolio value.
- Develop and implement account penetration strategies, including regular business reviews for key customers to maximize sales.
- Demonstrate knowledge of market data and access to resources to quickly respond to new developments in the customer's business.
- Establish customer and market priorities to execute a strategic course of action to accomplish sales goals.
- Call planning, executing a sales process, and strategically using a CRM.
- Utilize Sales Management System to understand customer needs and present cost-effective solutions to increase customer spend and loyalty.
- Document, analyze, and understand the impact of customer-focused activities to increase productivity and sales within assigned markets.
- Adhere to company sales and pricing guidelines.
- 1-3 years of customer service experience required, sales experience an asset.
- A post-secondary education is preferred.
- Ability to listen, gain trust, and bring to closure an action, project, resolution, or sales with customers.
- Clearly articulate business drivers, understand key financial and total cost of ownership concepts with all levels of the organization.
- Business acumen around sales forecasting, opportunity management, and customer planning.
- Technological capabilities and understanding to communicate in today's business environment, Salesforce experience.
- Ability to utilize sales process to uncover customer objections/concerns and determine appropriate solutions.
- Ability to maintain a plan of action until desired results are achieved.
- Strong process discipline, ability to align planning objectives with a pipeline development process to grow and develop market revenue.
- Knowledge of Maintenance Repair & Operations (MRO) products and their applications an asset.
- Medical, dental, vision, and prescription drug coverage.
- Paid time off (PTO) and up to 10 company holidays per year.
- Life insurance coverage, including spousal and dependent life insurance.
- Employee Family Assistance Program to help team members with physical, emotional, mental, financial, and other concerns.
- Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future.
- Educational & Professional Membership Fee Assistance program.
- Employee discounts, team member perks, and more.
We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact. Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role or to a director+ position.
Grainger is an Equal Opportunity Workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Accommodations are available on request.
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