Endpoint Support Professional

1 week ago


Toronto, Ontario, Canada Cassels Brock & Blackwell LLP Full time

We are seeking a skilled Endpoint Support Professional to join our Toronto-based IT team at Cassels Brock & Blackwell LLP. As a member of our Information Technology Department, you will be responsible for implementing and supporting desktop image, corporate end-point technologies, and software updates.

Job Overview:

The successful candidate will be responsible for:

  • Implementing and maintaining Intune mobile device management platform
  • Participating in the development of IT policies and procedures to ensure system integrity and security
  • Creating and supporting Windows desktop image in Microsoft SCCM and Intune environment
  • Packaging, deploying, and maintaining desktop and mobile applications
  • Endpoint deployment such as desktops and Firm managed mobile devices

Key Responsibilities include following user acceptance testing process, including preparation of acceptance criteria, review of test plans and scenarios, review of test results taking responsibility for end-to-end deployment and support. Troubleshooting and resolving hardware, software, and connectivity problems on supported systems, performing routine maintenance tasks on desktop systems and mobile devices, including software updates, critical patches, and system configurations. Coordinating with other IT teams to deploy and upgrade desktop hardware and software as needed, responding promptly to desktop-related incidents, minimizing downtime and ensuring quick resolution.

Requirements:
  • Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience
  • 5+ years of experience in endpoint support
  • Strong working knowledge of the following Microsoft technology: Windows 10/11, SCCM, Intune, Microsoft 365/Exchange Online/Teams and Microsoft Azure
  • Strong troubleshooting skills for both hardware and software issues
  • Working knowledge of Windows operating systems, Microsoft Office Suite, legal applications and Powershell
What We Offer:
  • Estimated salary range: $90,000 - $120,000 per annum, depending on experience
  • Competitive compensation package
  • Extended Health & Dental Care
  • RRSP Matching Program
  • Education/tuition allowance
  • Fitness Reimbursement Program

Cassels Brock & Blackwell LLP is an equal opportunity employer committed to diversity, inclusion, equity, and accessibility. We welcome applications from qualified candidates who share our values and passion for excellence.



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