Endpoint Systems Analyst Lead

1 week ago

Toronto, Ontario, Canada Cassels Brock & Blackwell LLP Full time

Cassels Brock & Blackwell LLP is a leading national law firm with a strong focus on serving the transaction, advocacy and advisory needs of Canada's most dynamic business sectors. With one of the largest business law practices in the country, our firm serves multinational, national and mid-market clients from offices in Toronto, Vancouver and Calgary.

We are currently recruiting for a Senior Endpoint Analyst to join our Information Technology Department in Toronto, reporting directly to our Manager, IT Infrastructure. This key role requires a highly skilled professional to implement and support desktop image, corporate end-point technologies, and software updates.

Key Responsibilities:
  • Implementing and maintaining Intune mobile device management platform
  • Developing and implementing IT policies and procedures to ensure system integrity and security
  • Creating and supporting Windows desktop image in Microsoft SCCM and Intune environment
  • Packaging, deploying, and maintaining desktop and mobile applications
  • Deploying endpoint systems such as desktops and Firm managed mobile devices
  • Following the user acceptance testing process, including preparation of acceptance criteria, review of test plans and scenarios, review of test results, taking responsibility for end-to-end deployment and support
  • Troubleshooting and resolving hardware, software, and connectivity problems on supported systems
  • Performing routine maintenance tasks on desktop systems and mobile devices, including software updates, critical patches, and system configurations
  • Coordinating with other IT teams to deploy and upgrade desktop hardware and software as needed
  • Responding promptly to desktop-related incidents, minimizing downtime and ensuring quick resolution
Requirements:
  • Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience
  • 5+ years of experience in endpoint support
  • Strong working knowledge of the following Microsoft technology: Windows 10/11, SCCM, Intune, Microsoft 365/Exchange Online/Teams, and Microsoft Azure
  • Strong troubleshooting skills for both hardware and software issues
  • Working knowledge of Windows operating systems, Microsoft Office Suite, legal applications, and Powershell
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced and high-pressure environment
  • Excellent organizational and time management skills
  • Analytical thinking and problem-solving capability
What We Offer:
  • Estimated salary range: $90,000 - $120,000 per year, depending on experience
  • Competitive compensation package
  • Extended Health & Dental Care
  • RRSP Matching Program
  • Education/tuition allowance
  • Fitness Reimbursement Program
  • Diversity and Inclusion Centric Culture
  • A Culture of Wellness
  • A fully stocked kitchen with healthy snacks, coffee, tea, and drinks throughout the year
  • A business casual dress code
  • Employee referral bonus
  • A hybrid work environment

Cassels Brock & Blackwell LLP is an equal opportunity employer committed to diversity, inclusion, equity, and accessibility. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and individuals with intersectional identities.

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