Technical Endpoint Specialist

2 weeks ago

Toronto, Ontario, Canada Cassels Brock & Blackwell LLP Full time
About Us

Cassels Brock & Blackwell LLP is a leading national law firm with a strong focus on serving the transaction, advocacy and advisory needs of Canada's most dynamic business sectors. Our firm has one of the largest business law practices in the country, serving multinational, national and mid-market clients from our offices across the nation.

Our Culture:

We strive to attract, retain and promote individuals of exceptional ability and talent from diverse backgrounds. We offer meaningful career opportunities, invest in professional growth, and foster an inclusive environment. Our Firm's success is built on the unique skills, perspectives, experiences and values of each individual. We encourage a corporate culture that respects and celebrates the dignity, value and diversity of all.

Role Overview

The Senior Endpoint Analyst position in our Information Technology Department reports directly to our Manager, IT Infrastructure. As a key member of our team, you will be responsible for implementing and supporting desktop image, corporate end-point technologies, and software updates. This role requires excellent teamwork skills, effective communication, and adaptability to accommodate flexible work schedules and on-call responsibilities.

  • Key Responsibilities:
  • Implement and maintain Intune mobile device management platform
  • Participate in the development of IT policies and procedures to ensure system integrity and security
  • Create and support Windows desktop image in Microsoft SCCM and Intune environment
  • Packaging, deploying, and maintaining desktop and mobile applications
  • Endpoint deployment such as desktops and Firm managed mobile devices
  • Follow user acceptance testing process, including preparation of acceptance criteria, review of test plans and scenarios, review of test results taking responsibility for end-to-end deployment and support
  • Troubleshoot and resolve hardware, software, and connectivity problems on supported systems
  • Perform routine maintenance tasks on desktop systems and mobile devices, including software updates, critical patches, and system configurations
  • Coordinate with other IT teams to deploy and upgrade desktop hardware and software as needed
  • Respond promptly to desktop-related incidents, minimizing downtime and ensuring quick resolution
  • Document incident details, resolutions, and preventive measures for future reference
  • Collaborate with other IT teams to address complex technical issues and escalate problems when necessary
  • Communicate effectively with end-users to gather information, provide updates, and ensure customer satisfaction
  • Maintain accurate and up-to-date documentation of desktop and mobile device configurations, troubleshooting procedures, and user guides
  • Contribute to the development and improvement of standard operating procedures
  • Provide 2nd level support to incidents as assigned and ensure proper escalation of calls and closure of incidents
  • Stay current with the latest technologies and best practices in endpoint system administration and IT security protocols
Requirements
  • Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent work experience
  • 5+ years of experience in endpoint support
  • Strong working knowledge of Microsoft technology: Windows 10/11, SCCM, Intune, Microsoft 365/Exchange Online/Teams and Microsoft Azure
  • Strong troubleshooting skills for both hardware and software issues
  • Working knowledge of Windows operating systems, Microsoft Office Suite, legal applications and Powershell
  • Excellent communication and customer service skills
  • Ability to work in fast-paced and high-pressure environment
  • Excellent organizational and time management skills
  • Analytical thinking and problem-solving capability
  • Microsoft certifications an asset
  • Law firm experience an asset
What We Offer
  • $85,000 - $115,000 per year (estimated)
  • Competitive compensation package
  • Extended Health & Dental Care
  • RRSP Matching Program
  • Education/tuition allowance
  • Fitness Reimbursement Program
  • Diversity and Inclusion Centric Culture
  • A Culture of Wellness: Cassels recognizes the importance of wellness and provides resources, services, training and support for employees
  • A fully stocked kitchen with healthy snacks, plus coffee, tea, and drinks throughout the year
  • A business casual dress code
  • Employee referral bonus
  • A hybrid work environment
We're an Equal Opportunity Employer

Cassels Brock & Blackwell LLP is committed to diversity, inclusion, equity, and accessibility. We encourage qualified candidates from underrepresented groups to apply. If you require accommodation during the recruitment process, please contact our recruiter. We wish to thank all applicants for their interest, however, only candidates selected for interviews will be contacted.

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