Administrative Travel Coordinator

1 month ago

BaieD'Urfé, Canada Randstad Canada Full time
Job Summary

We are seeking a highly skilled and experienced Administrative Travel Coordinator to join our team at Randstad Canada. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients in the travel industry.

Key Responsibilities
  • Act as a travel consultant for the commercial section, providing expert advice and guidance to clients on travel arrangements and services.
  • Manage the operations of our corporate clients, ensuring seamless and efficient travel experiences.
  • Take phone calls and execute reservation requests received by email, providing timely and accurate responses to clients.
  • Advise clients on itinerary choices and other products offered, ensuring they receive the best possible travel experience.
  • Make reservations in the computerized electronic ticketing system, ensuring accuracy and efficiency.
  • Plan itineraries for individuals and groups with our corporate clients, taking into account their specific needs and requirements.
  • Confirm reservations and issue itineraries and electronic tickets for our corporate clients, ensuring timely and accurate delivery.
  • Assist the supervisor with ticket invoicing and researching reimbursement files, as needed and appropriate.
  • Participate in Transat training and presentations, staying up-to-date on new developments and best practices in the travel industry.
  • Perform the weekly filing of files and the annual filing of files for the archives, maintaining a high level of organization and attention to detail.
Requirements
  • A minimum of two (2) years experience as a travel consultant, with a strong understanding of the travel industry and its operations.
  • Travel and general knowledge, including knowledge of history and geography, are important assets.
  • Certified by the Canadian Institute of Travel Counsellors, with a strong understanding of industry standards and best practices.
  • Customer service and sales skills, with the ability to communicate effectively with clients and colleagues.
  • Professional attitudes and behavior, including teamwork skills, autonomy, dynamism, interpersonal skills, honesty, versatility, initiative, and organizational skills.
  • Ability to communicate in French and English, both orally and in writing, with fluency in other languages being an asset.
  • Ability to conduct monetary transactions, with a strong understanding of financial procedures and protocols.
  • Knowledge of the tourism industry and customer needs, as well as tourism products, including cruises and tours.
  • Basic computer skills, including the computerized reservation system (Apollo) and the Internet.
Why Randstad?

At Randstad Canada, we are committed to fostering a workforce reflective of all peoples of Canada. We are dedicated to creating and maintaining an inclusive and accessible workplace for all our candidates and employees, supporting their accessibility and accommodation needs throughout the employment lifecycle.

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