Experience Development Manager

3 weeks ago


Toronto, Ontario, Canada SEPHORA Full time

At Sephora Canada, we're passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian.

We're seeking a talented Experience Development Manager to join our team As a key member of our store leadership, you'll be responsible for managing all aspects of the client experience and driving sales growth in one of our high-volume stores.

Your primary goal will be to develop and implement strategies that enhance the overall shopping experience for our clients. This includes managing the daily operations of our Beauty, Skin, and Fragrance Studio, as well as ensuring that our beauty advisors are adequately trained to provide exceptional service.

You'll also play a crucial role in embracing innovation, staying up-to-date with the latest technology and trends, and leveraging these insights to drive business results. Additionally, you'll work closely with our Operations team to ensure that our visual merchandising concepts and sales floor visuals meet company standards.

This is a fantastic opportunity to grow your career and contribute to the success of our team. If you have a passion for delivering exceptional customer experiences, stay ahead of the curve when it comes to industry trends, and thrive in a fast-paced environment, we'd love to hear from you

**What You'll Need:**

  • 2-4 years of experience in a similar role at a high-volume store or equivalent internal experience
  • Excellent verbal/written communication skills and ability to influence business partners at all levels
  • Proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service

Salary: $60,000 - $80,000 per year (dependent on experience)

Benefits: Enjoy discounts, gratis & exclusive brand events, and opportunities for career growth and development.



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