Technical Service Representative

2 months ago

Fort McMurray, Canada Finning Full time

Job Summary:

We are seeking a skilled Technical Service Representative to join our team at Finning. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their equipment is running smoothly and efficiently.

Key Responsibilities:

  • Coordinate customer visits, set agendas, and provide regular updates on customer progress.
  • Collaborate with the Finning Parts Department to ensure timely delivery of necessary parts to our customers.
  • Minimize downtime and maintain production requirements by providing technical analysis and recommended service options to customers.
  • Conduct technical audits of equipment and provide recommendations for component changes to customers.
  • Develop and maintain open lines of communication with all supportive departments.
  • Respond promptly to inoperable customer machines, ensuring timely restoration of machine function.

Requirements:

  • Seasoned HET/Millwright/P. Eng with significant mechanical experience and a minimum of 5 years' experience in a customer service role.
  • Strong communication, organizational, and time management skills, including verbal and written.
  • Strong problem-solving skills with high attention to detail.
  • Mining background and mechanical aptitude are considered assets.
  • Ability to work in other regions occasionally and stay in camp on customer sites when required.
  • Valid driver's license and ability to gain access to mine sites.

What We Offer:

Finning is committed to creating a diverse and inclusive environment. We are an equal opportunity employer and strive to enhance our outreach to individuals of all backgrounds and identities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

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