Technical Service Representative
1 month ago
Job Summary:
Finning is seeking a skilled Technical Service Representative to join our team. As a Technical Service Representative, you will be responsible for managing Vital Information Management System (VIMS) data and working with a Condition Based Monitoring program to monitor trends affecting component or machine life.
Key Responsibilities:
- Investigate all major component failures, review/analyze downtime reports, and provide recommendations on process/operational improvements.
- Responsible for scheduling customer visits, setting agendas, and writing monthly reports on customer updates.
- Send technical analysis to customers and provide recommended service options.
- Develop and maintain open lines of communication with all supportive departments.
- Ensure analysis and maintenance/repair recommendations are provided to appropriate groups on time.
- Rapid escalation to the appropriate individuals and/or groups of any machine-down situations.
- Accountable for building a library on all technical issues.
- Responsible for machine availability.
- Perform fleet inspections on a regularly scheduled basis, analyze inspection information, and provide recommendations for maintenance or repair activities.
Requirements:
- Seasoned HET or have significant mechanical experience.
- Strong understanding of CBM, VIMS, PMRL/CVRI Payload Management.
- Minimum 5 years experience in a customer service role.
- Strong communication skills including verbal and written.
- Strong organizational and time management skills.
- Contribute positively to a quality team environment.
- Strong problem-solving skills.
- Self-starter and ability to work in a team environment as well as independently.
- Highly flexible with solid interpersonal skills that allow one to work effectively in a diverse working environment.
- Understand safety standards.
What We Offer:
Finning is committed to creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and actively encourage all individuals to express themselves and achieve their full potential.
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