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Technical Service Representative

1 month ago

Fort McMurray, Canada Finning Full time

Job Summary:

Finning is seeking a Technical Service Representative to join our team. As a Technical Service Representative, you will be responsible for managing Vital Information Management System (VIMS) data and working with a Condition Based Monitoring program to monitor trends affecting component or machine life.

Key Responsibilities:

  • Investigate all major component failures, review/analyze downtime reports, and provide recommendations on process/operational improvements.
  • Responsible for scheduling customer visits, setting agendas, and writing monthly reports on customer updates.
  • Send technical analysis to customers and provide recommended service options.
  • Develop and maintain open lines of communication with all supportive departments.
  • Ensure analysis and maintenance/repair recommendations are provided to appropriate groups on time.
  • Rapid escalation to the appropriate individuals and/or groups of any machine-down situations.
  • Accountable for building a library on all technical issues.
  • Responsible for machine availability.
  • Perform fleet inspections on a regularly scheduled basis, analyze inspection information, and provide recommendations for maintenance or repair activities.

Requirements:

  • Seasoned HET or have significant mechanical experience.
  • Strong understanding of CBM, VIMS, PMRL/CVRI Payload Management.
  • Minimum 5 years experience in a customer service role.
  • Strong communication skills including verbal and written.
  • Strong organizational and time management skills.
  • Contribute positively to a quality team environment.
  • Strong problem-solving skills.
  • Self-starter and ability to work in a team environment as well as independently.
  • Highly flexible with solid interpersonal skills that allow one to work effectively in a diverse working environment.
  • Understand safety standards.

What We Offer:

Finning is committed to creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and actively encourage all individuals to express themselves and achieve their full potential.