Technical Service Representative

5 days ago

Fort McMurray, Canada Finning Full time

Job Summary:

We are seeking a skilled Technical Service Representative to join our team at Finning. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their equipment is running smoothly and efficiently.

Key Responsibilities:

  • Coordinate customer visits, set agendas, and write monthly reports on customer updates.
  • Liaise with the Finning Parts Department to ensure timely delivery of necessary parts to our mining customers.
  • Minimize downtime and maintain production requirements as scheduled, sending technical analysis to customers and providing recommended service options.
  • Based on technical audits and analysis reports, recommend component changes to customers.
  • Develop and maintain open lines of communication with all supportive departments.
  • Respond promptly to inoperable customer machines, supporting timely restoration of machine function.

Requirements:

  • Seasoned HET/Millwright/P. Eng with significant mechanical experience and a minimum of 5 years' experience in a customer service role.
  • Strong communication, organizational, and time management skills, including verbal and written.
  • Strong problem-solving skills with high attention to detail.
  • Mining background and mechanical aptitude are considered assets.
  • Ability to work in other regions occasionally and stay in camp on customer sites when required.
  • Must be able to work from heights and outside for extended periods.
  • Ability to gain access to mine sites.

Driver's Abstract:

This offer is contingent on a satisfactory review of your driver's abstract. You are required to maintain a valid driver's license at all times and agree to provide an annual driver's abstract. If your driver's license is revoked or restricted, you must inform the Company immediately.

Finning's Commitment:

We prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and actively encourage all individuals to express themselves and achieve their full potential. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.

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