Multilingual Customer Service Liaison
4 days ago
We are seeking a highly skilled and organized Multilingual Customer Service Liaison to join our team in Ottawa, Canada.
Salary: $22/hour, Monday-Friday work week, with flexible hours between 8am-8pm.
About the Role:
We are looking for an individual who can provide world-class customer service to callers over the phone and via email. The successful candidate will be responsible for providing relocation policy advice to customers through scheduled planning sessions, taking and making calls in a tactful manner, assisting clients with solving complex problems, and recording detailed notes for each planning session.
Required Skills and Qualifications:
- Bilingual French and English is mandatory;
- Must have customer service experience (preferably in a call centre environment);
- Background in relocation services is considered an asset;
- High attention to detail and ability to maintain professionalism under pressure;
- Lovely problem-solving skills;
- Good interpersonal and communication skills;
- Strong organizational skills;
- Must be able to obtain a government security clearance (reliability).
Why Work with Us?
We offer a great location close to restaurants and cafés, a team-oriented environment, and accessible by public transit. If you are a motivated and organized individual looking for a new challenge, please apply for this exciting opportunity.
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