Insurance Claims Director Lead

2 weeks ago


Vancouver, British Columbia, Canada Northbridge Financial Corporation Full time

We are seeking an experienced Insurance Claims Director to lead our Casualty and Litigation team. As a Claims Director, you will be responsible for directing all activities of the claim's unit through effective leadership and training of the adjusting staff.

About the Role

This is a leadership position that requires strong communication skills, with the ability to bring new ideas to initiatives. The successful candidate will have a proven track record in managing complex claims and driving a customer-centric culture.

Key Responsibilities
  • Provide effective leadership, coaching, and motivation to team members to ensure service and quality objectives are met
  • Direct the development and execution of corporate and regional business plans, ensuring department strategies contribute to corporate objectives
  • Ensure effective and efficient operation by enhancing workflow and operational procedures
  • Drive a customer-centric culture and manage disposition programs, such as settlement conferences and mediation
Requirements

To be successful in this role, you will require:

  • Post-Secondary Education in an Insurance focused program or related field
  • Completed or working towards the CIP designation
  • A minimum of 10 years of experience in the property and casualty industry handling complex claims
  • A minimum of 5-7 years of demonstrated leadership experience
  • Strong technical skills with MS Office Suite
  • Ability to clearly communicate with Claimants, Brokers, and Legal Counsel
What We Offer

We offer a competitive salary of $120,000 - $150,000 per year, depending on experience, as well as a range of benefits including:

  • Flexible work arrangement with 50/50 office and remote work
  • Employee share purchase plan and pension plans
  • Discounts on staff insurance and RRSP matching
  • Education assistance to complete your CIP, FCIP, CRM, or other courses desired
  • NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days


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