Specialty Insurance Claims Manager

2 weeks ago

Vancouver, British Columbia, Canada Intact Full time

At Intact, we're committed to helping our customers succeed by providing top-notch insurance services. We're currently seeking an experienced Claims Manager to join our team in a key leadership role.

About the Role

We're looking for a skilled professional with a strong background in specialty insurance claims to manage our EBI (Equipment Breakdown Insurance) & Energy practice team. As a Claims Manager, you'll be responsible for leading a team of claims file handlers and ensuring that our customers receive exceptional service.

Key Responsibilities

  • Manage the day-to-day operation of the EBI & Energy team to ensure results meet team, department, corporate, provincial, and regulatory standards and goals.
  • Achieve essential business goals and meet customer service expectations.
  • Act as a claims authority within areas of expertise and provide direction on issues such as file handling, policy interpretation, legal, and technical issues or concerning large losses.
  • Settle large or complex claims within your own authority or escalate as necessary.
  • Continually assess and improve workflows to ensure efficiency.
  • Work closely with your Director of Claims to develop strategies, including training strategies, long-term, and short-term plans to facilitate ongoing work, process improvement, customer relations, and other functions.
  • Monitor financial performance and productivity and report observations, progress, and recommendations to key stakeholders.
  • Provide expertise on claims matters, including policy interpretation, liability, and quantum determination, and settlement negotiation.
  • Maintain high-quality work-product (inter alia claims adjudication, file management, and communications with internal and external stakeholders).
  • Lead and actively contribute to a culture of continuous improvement and foster critical thinking and innovation around problem-solving.
  • Complete monthly file reviews and audits, identify opportunities, and develop action plans.
  • Provide effective leadership, responsible for hiring and terminations, coaching, mentoring, performance management, continuous learning, and career development for your team of claims file handlers.

Requirements

  • Experience with or exposure to Specialty Insurance Claims (Equipment Breakdown, Property within Energy segment, and/or Commercial Property is an asset).
  • Excellent claims technical skills with a deep understanding of insurance coverage issues.
  • Proven leadership skills with experience coaching and mentoring.
  • Excellent customer, communication, and interpersonal skills – you can relate to anyone.
  • Self-starter with the ability to work independently under minimal supervision.
  • University Degree or any combination of training and experience deemed relevant for the role.
  • A minimum of 5 years of management, coaching, and mentoring experience preferred.
  • Mechanical, Structural, Electrical Engineering, or Accounting experience preferred.
  • Chartered Insurance Professional (CIP) designation preferred.

What We Offer

  • A competitive salary range of $120,400 - $180,600 per year, based on experience and qualifications.
  • An industry-leading Employee Share Purchase Plan (50% match of net shares purchased).
  • An extensive flex pension and benefits package, with access to virtual healthcare.
  • Flexible work arrangements.
  • Possibility to purchase up to 5 extra days off per year.
  • An annual wellness account that promotes an active and healthy lifestyle.
  • Access to tools and resources to support physical and mental health, embracing change, and connecting with colleagues.
  • A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs.
  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships, and provide development opportunities.
  • Inspiring leaders and colleagues who will lift you up and help you grow.
  • A Community Impact program because what you care about is a part of what makes you different, and how you contribute to your community should be just as unique.

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