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Hotel Front Desk Associate
2 months ago
We are seeking a highly organized and customer-focused Hotel Front Desk Associate to join our team at Days Inn. As a key member of our front desk team, you will be responsible for providing exceptional guest service, managing room assignments, and ensuring a smooth and efficient check-in and check-out process.
Key Responsibilities- Guest Services: Greet and register arriving guests, assign rooms, and provide information on hotel facilities and services.
- Room Management: Maintain an inventory of vacancies, reservations, and room assignments, and process group arrivals and departures.
- Customer Service: Respond to guest inquiries, resolve complaints and claims, and provide general information about points of interest in the area.
- Administrative Tasks: Balance cash, complete balance sheets, cash reports, and related forms, and assist with special needs.
- Communication: Answer telephone calls and relay messages, and provide information to guests and staff.
- Education: Secondary (high) school graduation certificate.
- Experience: 7 months to less than 1 year.
- Language: English.
- Work Hours: 38 hours per week.
