Technical Support Specialist

3 weeks ago


Langley Township, Canada Punjab Wireless Ltd. Full time
Job Title: User Support Technician

Punjab Wireless Ltd. is seeking a skilled User Support Technician to join our team.

Job Summary

We are looking for a detail-oriented and customer-focused individual to provide technical support to our customers. The successful candidate will have excellent communication skills, a strong understanding of computer hardware and software, and the ability to work independently in a fast-paced environment.

Key Responsibilities
  • Respond to customer inquiries and resolve technical issues related to computer hardware and software.
  • Provide training and guidance to customers on the use of our products and services.
  • Collaborate with other technical support teams to resolve complex technical issues.
  • Document and maintain accurate records of customer interactions and technical issues.
  • Supervise and mentor junior technical support staff.
Requirements
  • Secondary (high) school graduation certificate.
  • 1 year to less than 2 years of experience in a technical support role.
  • Excellent communication and interpersonal skills.
  • Strong understanding of computer hardware and software.
  • Ability to work independently and as part of a team.
Work Setting

This role will be based in a computer hardware or software retailer/wholesaler environment.

Language

The primary language of work is English.

Hours of Work

The successful candidate will work 30 to 40 hours per week.



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