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Guest Service Supervisor

1 month ago

Toronto, Ontario, Canada Rama Gaming House – Scarborough Full time
Job Summary

We are seeking a highly skilled Guest Service Supervisor to join our team at Rama Gaming House in Scarborough. As a key member of our operations team, you will be responsible for coordinating activities with other work units or departments, establishing work schedules and procedures, and performing same duties as workers supervised.

Key Responsibilities
  • Co-ordinate activities with other work units or departments
  • Establish work schedules and procedures
  • Perform same duties as workers supervised
  • Prepare and submit reports
  • Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
  • Assist clients/guests with special needs
  • Co-ordinate, assign and review work
  • Hire and train staff in job duties, safety procedures and company policies
  • Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
  • Requisition materials and supplies
Requirements
  • Casino Gaming License
  • Criminal record check
  • Secondary (high) school graduation certificate
  • 1 year to less than 2 years of experience
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Initiative
  • Interpersonal awareness
  • Judgement
  • Organized
  • Team player
Working Conditions
  • Fast-paced environment
  • Large workload
  • Overtime required
  • Standing for extended periods
  • Tight deadlines
  • Work under pressure
Financial Benefits
  • Bonus
  • Gratuities