Guest Service Supervisor

3 weeks ago

Toronto, Ontario, Canada Silver Hotel Group Full time
Job Summary

We are seeking a highly skilled Guest Service Supervisor to join our team at the Radisson Blu Hotel in Toronto's vibrant Harbourfront district. As a key member of our front office team, you will be responsible for providing exceptional customer service, leading by example, and ensuring a smooth operation of the guest services department.

Key Responsibilities
  • Lead by Example: Act as a role model in the service vision and standards of the Guest Services Team, ensuring that all team members are empowered to deliver exceptional customer experiences.
  • Guest Services: Supervise the registration and check-out of guests, process customer payments, and support team members as necessary.
  • Training and Development: Support in training the team on systems, security, and cash handling procedures, as well as service standards and have the tools and equipment needed to effectively carry out their job functions.
  • Teamwork and Communication: Encourage teamwork and quality service through daily communication and coordination with other departments/outlets, including Accounting, Revenue Management, Sales, Food and Beverage, Housekeeping, and Maintenance.
  • Problem-Solving: Resolve guest problems quickly, efficiently, and courteously, ensuring that all issues are addressed in a timely and professional manner.
  • Administrative Tasks: Assist with scheduling, payroll, coaching, performance management, hiring, performance reviews, and training for all Guest Services team members.
  • Health and Safety: Understand and comply with all health and safety rules, regulations, and laws, reporting unsafe acts or hazardous conditions to ensure department equipment is maintained and operated in a safe manner.
Requirements
  • Previous Supervisory Experience: Previous supervisory responsibilities preferred in a customer-facing and/or hospitality position.
  • Interpersonal Skills: Highly interpersonal, comfortable engaging with all guests, visitors, vendors, and team members.
  • Communication Skills: Excellent written and verbal communication skills are essential.
  • Technical Skills: Computer literate in property operating systems such as Opera, and Maestro, as well as being proficient in MS Office (Word, Excel, PowerPoint) is an asset.
  • Flexibility: Ability to work flexible shifts, including days, evenings, overnights, weekends, and holidays as required by management and the operations.
About Us

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our culture is fundamental to our success, with a focus on delivering exceptional experiences by living our core values: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition.

We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process.

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