Functional Support Analyst

4 weeks ago


Mississauga, Ontario, Canada Oracle Full time

Functional Support Analyst - ERP Intern

We are seeking a highly motivated and detail-oriented individual to join our team as a Functional Support Analyst - ERP Intern. As a key member of our Customer Support team, you will be responsible for providing exceptional support to our customers, helping them to troubleshoot and resolve issues with our ERP system.

Key Responsibilities:

  • Participate in hands-on group training to learn about the NetSuite product, business processes, and competency areas.
  • Handle cases independently by applying an analytical approach to troubleshooting and interacting with customers.
  • Work independently and collaborate as a team to help customers best utilize the NetSuite product.
  • Participate in activities and contribute ideas that constantly help improve the Oracle NetSuite platforms and products.

Requirements:

  • Current college/university students in business (Economics, Finance, Accounting, Commerce, Supply Chain, Business Technology Management, or a related program).
  • Some experience interacting with customers.
  • Excellent written and verbal communication skills.
  • Analytical skills with a focus on detail.
  • Strong time management skills.
  • Strong teamwork skills.
  • Demonstrated leadership potential.
  • Eagerness to learn and develop product expertise.

What's in it for you?

  • Work at a Fortune 100 technology company.
  • Develop professional communication skills.
  • Gain in-demand Oracle NetSuite product knowledge and skills.
  • Participate in professional development activities.
  • Connect with team members and leaders to build your career.


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