Technical Support Analyst

5 days ago

Mississauga, Ontario, Canada I Time Inc. Full time
Job Title: Technical Support Analyst

We are seeking a highly skilled Technical Support Analyst to join our team at I Time Inc. The successful candidate will provide technical support and assistance to our users, ensuring that they have the necessary tools and resources to perform their jobs effectively.

Key Responsibilities:
  • Provide technical support and assistance to users, including troubleshooting and resolving technical issues.
  • Collaborate with internal teams to identify and resolve technical issues.
  • Develop and maintain technical documentation and knowledge base articles.
  • Stay up-to-date with the latest technology trends and advancements.
  • Participate in on-call rotations to provide 24/7 support.
Requirements:
  • 1-2 years of experience in a technical support role.
  • Strong knowledge of computer systems, networks, and software.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • High school diploma or equivalent required.
Work Environment:
  • Hybrid work arrangement.
  • 30 hours per week.
  • Permanent position.
  • English language required.

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