Application Support Technology Lead Analyst

4 weeks ago


Mississauga, Ontario, Canada Citibank Full time
Job Summary

The Application Support Technology Lead Analyst is a key role in our organization, responsible for providing strategic leadership and technical expertise in application support and development. This position requires a strong understanding of technology and business principles, as well as excellent communication and diplomacy skills.

Key Responsibilities
  • Partner with multiple technology teams to ensure integration of functions and meet goals.
  • Identify and define necessary system enhancements, analyze existing system logic, and recommend solutions.
  • Formulate and define systems scope and objectives for complex application enhancements and problem resolution.
  • Work closely with Product Owners, Business Analysts, and Systems Analysts to determine and document system impacts and support requirements.
  • Consider the implications of technology on the current environment and identify risks, vulnerabilities, and security issues.
  • Act as an advisor or coach to new or lower-level analysts and allocate work.
  • Provide in-depth analysis and interpretive thinking to define problems and develop innovative solutions.
  • Directly impact the business by influencing strategic functional decisions through advice, counsel, or provided services.
  • Persuade and influence others through strong and comprehensive communication and diplomacy skills.
Qualifications
  • 6-10 years of experience in application support and development.
  • Practical problem-solving and strategic thinking skills.
  • Demonstrated leadership, interpersonal skills, and relationship-building skills.
  • Service-oriented attitude and ability to work in a fast-paced environment.
  • Experience working or leading requirement gathering efforts for multiple large development projects.
  • Proficient in using basic technical tools and systems.
  • Good interpersonal and communication skills.
Education
  • Bachelor's/University degree, Master's degree preferred.

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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