Technical Support Analyst

2 days ago


Mississauga, Ontario, Canada CODE TECH INC. Full time
Job Summary: CODE TECH INC. is seeking a technical support analyst with a bachelor's degree and 2 years of experience to provide customer service and technical assistance to users experiencing difficulties with computer systems.

Key Responsibilities:


  • Technical Assistance: Respond to users experiencing difficulties with computer systems.
  • Research and Implementation: Consult user guides, technical manuals and other documents to research and implement solutions.
  • User Training: Provide advice and training to users in response to identified difficulties.
  • Problem Solving: Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
  • System Support: Provide business systems, network and Internet support to users in response to identified difficulties.


Requirements:


  • Legally able to work in Canada.
  • English language proficiency.
  • 35 to 37.5 hours per week.


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