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Chief Technical Support Analyst

2 months ago

Mississauga, Ontario, Canada Citibank Full time
Job Summary

The Chief Technical Support Analyst is a strategic professional responsible for staying up-to-date with the latest developments in their field and contributing to the directional strategy by considering their application in their job and the business.

Key Responsibilities
  • Partner with multiple technology teams to ensure integration of functions to meet goals.
  • Identify and define necessary system enhancements.
  • Analyze existing system logic, identify problems, and recommend solutions.
  • Provide expertise in area and advanced understanding of apps support principles.
  • Formulate and define systems scope and objectives for complex application enhancements.
  • Work closely with Product Owners, Business Analysts, and Systems Analysts to determine and document systems impacts and support requirements.