Client Relationship Specialist

6 hours ago

Markham, Ontario, Canada Adecco Canada Full time
{"Job Title": "Relationship Manager", "Job Description": "Adecco Canada is seeking a skilled Relationship Manager to build and maintain strong relationships with clients in Richmond Hill, ON.

In this role, you will act as the main point of contact between the company and its clients, providing personalized service, addressing concerns, and identifying new business opportunities.

Key Responsibilities:
  • Manage the relationship between the company and assigned business unit representatives and/or clients.
  • Build trusted relationships between the company and business unit representatives and/or clients through the delivery of Communication Services.
  • Ensure Client Satisfaction ratings, net promoter score, and product utilization targets for a specific region and/or Business Unit are met.
  • Manage day-to-day activities, including schedule management and requirements gathering, and coordinate with internal teams to ensure client needs and job deadlines are met.
  • Work with Business unit representatives and/or clients to ensure the retention of existing business and the procurement of new business.
  • Ensure all billing for assigned clients is completed accurately and on time.
Requirements:
  • Must be legally eligible to work and reside in Canada.
  • At least 2 years' experience managing a client portfolio.
  • Post-secondary degree or equivalent business experience is required.
  • Excellent interpersonal skills and a demonstrated ability to communicate diplomatically with clients, internal business partners, team members, and other key stakeholders.
  • Flexibility with proven ability to work in a high-pressure, deadline-driven environment.
  • Self-motivated.
  • Commitment to accuracy and attention to detail.
  • Strong analytical and mathematical skills.
  • Excellent written and verbal English skills.
  • Ability to learn and use multiple software programs and applications.
  • Eagerness to learn new skills and adapt to new technology.
", "Language": "en-US"}

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