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Client Relationship Manager
3 months ago
Company Overview
Omnify, a subsidiary of Lumify Inc., stands at the forefront of the premium LED sector. As a vibrant and innovative organization, Lumify is committed to growth and leadership across various segments of the LED backlighting market. Omnify is currently enhancing its foundational business while venturing into new areas, producing tailored LED backlighting solutions for renowned brands including Estee Lauder, LVH, Sephora, Ulta Beauty, Guess, Chanel, and Michael Kors, among others. We also collaborate with leading architectural firms and strategic partners throughout North America.
Our mission is to inspire creativity through a customer-focused approach. Our headquarters are located in Markham, Ontario, complemented by manufacturing facilities in Los Angeles, South Korea, and China.
This unique opportunity in North America, based in Markham ON, Canada, offers a chance to elevate your professional journey.
Role Overview:
As an Account Manager at Omnify, you will be instrumental in nurturing relationships with our pivotal clients. Your main objective will be to deliver exceptional customer service and guarantee client satisfaction through your extensive product knowledge and meticulous attention to detail. You will act as the primary liaison for our clients, comprehending their specific needs and providing tailored LED lighting solutions.
Key Responsibilities
- Establish and sustain robust relationships with both new and existing clients, serving as their trusted advisor and main point of contact.
- Act as the primary liaison for internal and external stakeholders, providing reliable support to the sales team and ensuring the achievement of sales targets.
- Guarantee precise and prompt quote and order processing, tracking, and delivery to fulfill client expectations.
- Collaborate with internal teams, including sales, marketing, and technical support, to ensure all project/order requirements are thoroughly addressed, delivering outstanding customer service and resolving any client issues.
- Coordinate the receipt of all necessary documentation such as engineering specifications, electrical requirements, and required drawings to ensure a comprehensive understanding of the customer's needs.
- Identify new business opportunities with both new and existing accounts and proactively promote our products and solutions.
- Accountable for meeting predefined quality metrics in customer service.
- Operate within established systems and processes utilizing provided tools.
- Undertake additional reasonable tasks and responsibilities as assigned by your direct supervisor.
Qualifications & Skills
- Background in Customer Service, Business Administration, or Engineering.
- Strong, positive, and timely communication skills, capable of engaging in person, via phone, and through email.
- Exhibit a positive attitude.
- Practice active listening to understand our clients' needs and demonstrate genuine care to build rapport.
- Proficient in problem-solving.
- Experience with CRM and ERP systems.
- Good knowledge of the MS Office suite – Word, Excel, PowerPoint, Outlook.
- Adept at multitasking, prioritizing, and managing time effectively.
- Strong attention to detail.
- Previous experience in the lighting industry is considered an advantage.
Core Values of Omnify
- Develop a deep understanding of the challenges faced by our customers, leading with quality to provide the right solution on the first attempt. By fostering an empowered team, we aim to provide the authority and freedom necessary to achieve goals.
- Emphasize a Customer-Centric approach - Build systems that make interactions with us effortless.
- Adopt a Less is More philosophy - In many cases, less time and less money can yield better results.
- Encourage teamwork - Communicate honestly, respectfully, and candidly without unnecessary complications.
- Foster a Growth Mindset - For the company to thrive, individual growth is essential. Be curious, encourage informed risks, and reward success.
