Technical Field Support Specialist

7 days ago

Guelph, Ontario, Canada The Co-operators Group Limited Full time
About The Co-operators Group Limited

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society. Our team is essential to deliver on this strategy, and we prioritize our people to ensure we provide a strong culture and development opportunities that enable our team to thrive and live our purpose.

Job Summary

We are seeking a highly skilled Technical Field Support Specialist to join our Cloud Platforms, Operations & Engineering team. As a member of this team, you will ensure the availability, stability, integrity, and efficient operation of complex technologies deployed across multi-technical platforms and environments within the enterprise.

Key Responsibilities
  • Research and design technology solutions according to requirements and formulate proposals that provide alternatives and recommendations to address client needs, consulting with peers and Solution Architecture to create optimal design topologies and configurations.
  • Coordinate with other teams and/or external partners and service providers to ensure successful implementation of system software and/or hardware solutions, investigating issues/conflicts in test and in production and integrating changes as applicable across the group of companies.
  • Coordinate and manage complex technical incident and problem resolution within various production and test environments by conducting research, investigation, and diagnosing and recommending solutions.
  • Develop and establish operational processes and procedures to monitor and control various production and test environments.
  • Provide technical leadership and consultation to internal customers and external partners on complex projects as the key representative of a given technology domain.
  • Identify emerging technological trends and provide recommendations for technical strategy and direction to management.
  • Provide training and mentoring to peers and clients as required, ensuring team members are aware of existing or new processes.
  • Participate in change management processes to ensure clients are notified of system changes and that IT change procedures are followed for approving and implementing changes.
Requirements
  • Experience with Microsoft Azure Cloud, Terraform, PowerShell, Infrastructure as Code, and Synapse.
  • Having experience with leveraging AI to automate and streamline activities is an asset.
  • Strong understanding of operational processes such as incident and change management including ITIL, and LEAN.
  • Experience creating and enhancing processes via automation of tasks while adhering to security controls.
What We Offer
  • Training and development opportunities to grow your career.
  • Flexible work options and paid time off to support your personal and family needs.
  • Paid volunteer days to give back to your community.
  • In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

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