Technical Support Engineer

2 months ago

Guelph, Ontario, Canada Connect Tech Inc. Full time
Technical Support Engineer
Connect Tech Inc. is seeking a skilled and driven individual to become a part of our Technical Support Engineering division.

The Technical Support team collaborates closely with clients, our Design Engineers, Software Developers, and Sales/Manufacturing departments, gaining extensive exposure to our product offerings, design processes, manufacturing practices, and field-related challenges.

In this multifaceted and stimulating role, candidates will encounter intricate scenarios that necessitate technical expertise for effective problem-solving. This position serves as an excellent stepping stone for future hardware and software Engineering roles within the organization.

Our engineering team engages with some of the most prominent names in the electronics sector, delivering computing solutions for Unmanned Systems across ground, air, and sea, as well as in defense, vision systems, machine learning, security, and financial sectors, among others.

The ideal candidate will be part of Connect Tech's engineering group, providing support for CTI's latest innovations. Responsibilities include thoroughly testing our newest prototypes by validating software and hardware functionality across various operating systems and testing environments.
Key responsibilities include:
  • Developing and designing application test code, testing software, benchmarking tools, and test scripts.
  • Collaborating with hardware and software engineering teams to resolve issues.
  • Delivering prompt and effective first-line assistance to external engineers and technical customers utilizing Connect Tech's products.
  • Setting up, testing, and replicating customer hardware, software, networking, and application challenges.
  • Supporting our sales team by providing engineering insights both before and after sales.
  • Assisting CTI's manufacturing department with failure diagnosis and modifications to test code.
  • Potentially providing on-site product support or enhancements.

Qualifications include a Bachelor's degree in Computer Science, Software Engineering, Computer Engineering, Electrical Engineering, or a related field (New Graduates are encouraged to apply).
A strong interest and knowledge of the latest operating systems, including Linux L4T/Ubuntu/Fedora/Debian/RHEL and Windows 10 (down to XP), is essential.
Experience with C, Python, and related compilers in a Linux OS environment is required.
Familiarity with computer bus and interconnection standards such as PCI Express, PCI, USB, SATA, CAN, I2C, SPI, RS-232/485 is also necessary.

Applicants must meet the qualifications as outlined in the Controlled Goods Regulations under the Canadian Defence Production Act, as well as the regulations specified under the International Traffic in Arms Regulation (ITAR) Title 22, Parts of the United States Code of Federal Regulations.


Additional Assets:
  • Experience with QNX, Android, or other embedded operating systems.
  • Knowledge of low-level networking protocols including TCP, UDP, and familiarity with higher-level protocols such as FTP, Telnet, SNMP, and SNTP.
  • Ability to interpret electronic schematics.
  • Experience in Customer Support/Service.

We operate within a high-tech, cutting-edge technology landscape, working on leading-edge products such as Robots, Drones, Artificial Intelligence, Vision Systems, and Military Systems.
Our projects span clients in over 40 countries worldwide.
Connect Tech Inc. is a dynamic and vibrant company with a welcoming community atmosphere.
We offer competitive salaries, an attractive profit-sharing program, a comprehensive benefits package, and a casual business dress code.

Please quote 'Technical Support Engineering' in your correspondence.

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