Technical Support Specialist

2 months ago


Guelph, Ontario, Canada Connect Tech Inc. Full time
Job Description

Job Title: Technical Support Engineer

Company: Connect Tech Inc.

Location: Remote (Canada)

Job Type: Full-time

Industry: Technology, Engineering

About Us: Connect Tech Inc. is a leading provider of compute solutions for various industries, including defense, vision systems, machine learning, security, and financial sectors.

Job Summary: We are seeking an experienced Technical Support Engineer to join our engineering team. The successful candidate will provide technical support to customers, design and develop test code, and work closely with hardware and software engineering development teams.

Responsibilities:

  • Provide technical support to customers via phone, email, or remote access
  • Design and develop test code for hardware and software products
  • Work closely with hardware and software engineering development teams to resolve technical issues
  • Setup, test, and replicate customer hardware, software, networking, and application issues
  • Assist the product sales team with engineering knowledge and provide technical support to customers
  • Support the manufacturing department with failure diagnosis and test code changes
  • May require on-site product support or enhancements

Requirements:

  • Bachelor's degree in Computer Science, Software Engineering, Computer Engineering, Electrical Engineering, or equivalent
  • Knowledge and interest in the latest operating systems, including Linux and Windows
  • Experience working with C, Python, and associated compilers in a Linux OS environment
  • Knowledge of computer bus and interconnection standards
  • Ability to read electronic schematics
  • Customer Support/Service experience

Preferred Qualifications:

  • Experience with QNX, Android, or other embedded type operating systems
  • Knowledge of low-level networking protocols
  • Ability to work in a dynamic and energetic company environment

What We Offer:

  • Competitive salaries
  • Attractive profit-sharing program
  • Comprehensive benefits package
  • Casual business dress code


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