Technical Support Specialist

2 weeks ago


Guelph, Ontario, Canada itec group, Inc. Full time

itec group Inc. is seeking a highly motivated and skilled Technical Support Engineer to join our team. In this role, you will play a crucial part in providing exceptional customer service and technical assistance to clients within the IT, engineering, and advanced manufacturing sectors.

As a Technical Support Engineer, you will be responsible for resolving technical issues, troubleshooting problems, and guiding customers through various solutions. Your expertise will be instrumental in ensuring customer satisfaction and maintaining strong relationships with our valued partners.

Responsibilities:
  • Provide prompt and effective telephone support to clients facing technical challenges.
  • Deliver clear and concise technical documentation to assist customers in understanding complex concepts.
  • Contribute to continuous improvement initiatives by identifying areas for enhancement and implementing solutions.
  • Source and procure necessary parts to address customer needs efficiently.
  • Coordinate and manage projects, ensuring timely completion and adherence to specifications.
Qualifications:
  • Minimum of 3 years of hands-on experience in a technical support role.
  • Demonstrated ability to comprehend and interpret technical drawings (hydraulic, mechanical, and electrical).
  • Excellent communication skills, both written and verbal, with the ability to effectively convey technical information to diverse audiences.
  • Proficiency in Microsoft Office Suite applications.
  • Strong foundation in technical principles and troubleshooting methodologies.

If you possess a passion for technology, a commitment to customer satisfaction, and a desire to contribute to a dynamic team environment, we encourage you to apply.



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