Technical Support Specialist

4 weeks ago


Guelph, Ontario, Canada Skyline Group of Companies Full time

Our organization is looking for motivated individuals to fill the role of Service Desk Technician.

Position Overview:

If you are passionate about helping others with their technical difficulties and enjoy resolving issues via phone, this position is ideal for you. As a Service Desk Technician, your primary responsibility will be to deliver technical assistance to our personnel, diagnose problems on-site, oversee equipment maintenance, and manage IT assets.

Key Responsibilities:

  • Deliver help desk assistance
  • Diagnose and resolve issues related to computers, telephones, and mobile devices
  • Oversee equipment maintenance across various sites
  • Manage helpdesk inquiries
  • Monitor and control IT inventory

Qualifications:

  • Ability to remain calm and maintain a sense of humor
  • Familiarity with software and hardware solutions
  • Experience in technical setup and problem-solving
  • Proficiency in web applications
  • At least 2-3 years of relevant experience

Benefits of Working with Us:

  • Recognition for your technical expertise
  • Opportunity to deliver outstanding customer service
  • Emphasis on organization and meticulousness
  • Be part of a collaborative team
  • Work for a company committed to environmental and social responsibility
  • Support for achieving work-life balance and personal satisfaction

At our organization, employees enjoy competitive compensation, comprehensive benefits, training opportunities, and pathways for career advancement. Join us in fostering careers and thriving communities.



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