Senior Client Partner

6 days ago

Montreal, Quebec, Canada Nurun Full time

Job Overview

The Senior Client Partner - Team Lead is a critical role at Nurun, responsible for leading a team dedicated to managing customer relationships, maximizing customer satisfaction, and driving business growth. This position requires a unique blend of business acumen, leadership skills, and customer-centric approach.

Key Responsibilities

  • Strategy and Business Development
    • Advise customers on their business challenges related to technology and digital transformation, leveraging industry trends and market insights.
    • Participate in the development of business proposals that meet customer needs and drive revenue growth.
    • Lead planning sessions to identify opportunities and develop strategies for customer portfolio growth.
    • Monitor project progress, ensuring alignment with customer expectations and Nurun's business objectives.
    • Develop and maintain strong business relationships with customers, fostering trust and loyalty.
    • Drive sustained growth and profitability of customer portfolios.
    • Collaborate with internal departments to identify growth opportunities and develop strategies to capitalize on them.
    • Analyze market trends and customer performance to inform strategic decisions.
    • Contribute to the development of customer business plans and help define growth and service objectives.
  • Leadership and Team Management
    • Lead, motivate, and coach a team of customer partners to achieve performance objectives.
    • Ensure professional development of team members through training and mentoring.
    • Identify and implement process improvements to increase efficiency and quality of customer service.
    • Monitor key performance indicators (KPIs) and propose corrective actions where necessary.

Requirements

  • Minimum 5-7 years' experience in an account management or customer service role, with at least 2 years in a leadership position.
  • Agency experience is an asset.
  • University degree in a related field, such as communications, marketing, or administration.
  • Flawless French/English bilingualism.
  • Ability to work in a dynamic environment and manage multiple priorities simultaneously.

What Sets You Apart

  • Business creativity: the ability to read between the lines and understand customer needs before they are articulated.
  • Diplomacy: the capacity to navigate complex customer relationships and internal dynamics.
  • A lighthouse in a storm: the ability to motivate customers and internal teams to face change together.
  • Crisis management: the skill to remain calm and composed in high-pressure situations.

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