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Senior Client Partner

2 months ago

Montreal, Quebec, Canada Cari Full time
Job Description

The Senior Client Partner, Team Lead is responsible for leading a team dedicated to managing customer relationships, maximizing customer satisfaction and achieving the agency's financial objectives. This role is crucial to ensuring collaboration between the company and its customers, while supporting the development and growth of the team.

Key Responsibilities
  • Business Development:
    • Advise clients on their business challenges related to technology and digital transformation.
    • Participate in the development of strategies for business proposals affecting clients.
    • Organize and lead planning sessions related to portfolio activities.
    • Monitor project progress according to specifications and client expectations.
    • Develop and maintain strong business relationships with clients.
    • Ensure sustained growth and profitability of client portfolio.
    • Collaborate with the team and various internal departments to identify growth opportunities and develop strategies to seize them.
    • Analyze market trends and client performance to inform strategic decisions.
    • Contribute to the development of client business plans and help define growth and service objectives.
  • Leadership and Team Management:
    • Lead, motivate and coach a team of client partners to achieve performance objectives.
    • Ensure professional development of team members through training and mentoring.
    • Identify and implement process improvements to increase efficiency and quality of customer service.
    • Monitor key performance indicators (KPIs) and propose corrective actions where necessary.
Requirements
  • Minimum 5-7 years' experience in an account management or customer service role, with at least 2 years in a leadership position.
  • Agency experience is an asset.
  • University degree in a related field, whether communications, marketing or administration.
  • Flawless French/English bilingualism.
  • Ability to work in a dynamic environment and manage multiple priorities simultaneously.
What We Offer
  • 3 to 4 weeks vacation day one (depending on the experience).
  • 10 extra days off during the holy days and 2 personal days.
  • After a year, you're allowed to work fully remotely up to 6 weeks in any countries where we have an office.
  • Competitive health insurance (dental, vision, short/long term disability).
  • Internal program to support our employee against cancer.
  • Internal program to support our employee with fertility.
  • Hybrid work model with 3 days a week minimum in the office.
  • A flexible schedule that truly allows work-life balance.