Customer Success Engineer

1 week ago


Ottawa, Ontario, Canada Adobe Full time
About the Role

We are seeking a highly skilled and experienced Customer Success Engineer to join our team at Adobe. As a key member of our organization, you will be responsible for driving value realization and return on investment for our strategic clients.

Key Responsibilities
  • Develop and maintain long-term relationships with clients, providing technical operations support and guidance.
  • Collaborate with cross-functional teams to provision, customize, monitor, and upgrade cloud-hosted Enterprise offerings.
  • Assist in developing new automation tools to increase efficiency and productivity.
  • Work closely with clients to understand business and technical requirements, and develop solutions that meet their needs.
  • Provide project management for professional services requests and lead all aspects of customer support to ensure timely closure of quality and security issues.
Requirements
  • Proficiency in French language (speaking and writing)
  • Ability to achieve a Top Secret Clearance
  • Strong knowledge of Linux and other services such as Docker, Kubernetes (AKS/EKS), PHP, MySQL, Redis, Java, Chef, and CDN (CloudFront, Akamai, Fastly) services.
  • Proficiency in AWS or Azure with an understanding of cloud-hosted web applications.
  • Experience with operating and monitoring Enterprise software.
  • Real passion for digital marketing and client success, with a proven track record of optimally leading client relationships and technical projects.
  • Self-motivated and passionate about exceeding client expectations, with excellent social, presentation, and interpersonal skills.
What We Offer

At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

We celebrate creativity, curiosity, and constant learning, and we're glad that you're pursuing a new opportunity at Adobe. If you're looking to make an impact, Adobe's the place for you.



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