Customer Success Specialist
2 months ago
About the Role
We are seeking a highly skilled Customer Success Specialist to join our team at Adobe. As a key member of our customer-facing team, you will be responsible for driving value realization and return on investment for our strategic clients.
Key Responsibilities
- Develop and maintain long-term relationships with clients, understanding their business and technical requirements.
- Work closely with clients to identify opportunities for growth and improvement, and develop and implement solutions to meet their needs.
- Collaborate with internal teams, including consulting, project management, and engineering services, to ensure mutual objectives are met in support of client happiness.
- Lead all aspects of customer support, ensuring timely closure of quality and security issues, and provide project management for professional services requests.
Requirements
- Proficiency in French language (speaking and writing)
- Ability to achieve a Top Secret Clearance
- Strong knowledge of Linux and other services such as Docker, Kubernetes (AKS/EKS), PHP, MySQL, Redis, Java, Chef, and CDN (CloudFront, Akamai, Fastly) services.
- Proficiency in AWS or Azure with an understanding of cloud-hosted web applications.
- Experience with operating and monitoring Enterprise software.
- Real passion for digital marketing and client success, with a proven track record of optimally leading client relationships and technical projects.
- Self-motivated and passionate about exceeding client expectations, with excellent social, presentation, and interpersonal skills.
About Adobe
At Adobe, we're passionate about empowering people to create beautiful and powerful digital experiences. We're committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We're on a mission to hire the very best and are dedicated to making a positive impact in the world.
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