Customer Success Specialist
2 weeks ago
About March Networks Corporation
March Networks Corporation is a global technology company that values innovation, teamwork, and customer satisfaction. We strive to create a positive working environment where our employees can thrive and grow professionally.
Job Summary
We are seeking a highly motivated and experienced Customer Success Specialist to join our Professional Services team. As a key member of our team, you will be responsible for onboarding our Managed Services customers and ensuring their success with our software products and services.
Key Responsibilities
- Customer Onboarding
- Develop and implement onboarding plans for new customers, ensuring a smooth transition to our Managed Services.
- Provide training and support to customers on our software products and services.
- Establish strong relationships with customers and become a trusted advisor to their teams.
- Monitor customer success and provide regular check-ins to ensure they are achieving their goals.
- Customer Support
- Respond to customer inquiries and resolve technical issues in a timely and professional manner.
- Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction.
- Communication and Collaboration
- Develop and maintain strong communication channels with customers, including regular email updates and progress reports.
- Collaborate with cross-functional teams to ensure seamless customer onboarding and support.
Requirements
- Education and Experience
- University degree in a related field (e.g. business, computer science, engineering).
- 2-5 years of experience in a customer-facing role, preferably in the technology industry.
- Skills and Qualifications
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong problem-solving and analytical skills.
- Proficiency in Microsoft Office and Salesforce.
Preferred Qualifications
- Language Skills
- Fluency in multiple languages, including English.
- Technical Skills
- Experience with cloud infrastructure and networking equipment.
What We Offer
March Networks Corporation offers a competitive salary and benefits package, as well as opportunities for professional growth and development. We are an equal opportunity employer and welcome applications from diverse candidates.
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Ottawa, Ontario, Canada March Networks Corporation Full timeAt March Networks, we strive to create a dynamic work environment where our employees can thrive and grow. As a Customer Success Specialist, you will play a vital role in onboarding our Managed Services customers and ensuring their success with our software products and services. About the Role: This is an exciting opportunity to join our Ottawa-based...
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