Customer Success Technical Manager

3 weeks ago

Ottawa, Ontario, Canada Snyk Full time

Overview: In an increasingly digital world, the demand for skilled developers is surging, yet this growth brings significant security challenges. Snyk stands at the forefront of addressing these challenges with our developer security platform.

About Snyk: Our platform empowers development teams to efficiently identify, prioritize, and remediate security vulnerabilities across code, dependencies, containers, and cloud infrastructure from the outset.

Role Summary: We are seeking a dedicated and knowledgeable Technical Success Manager (TSM) to enhance our customer experience and support the integration of security within their Software Development Life Cycle (SDLC) and DevSecOps initiatives through the Snyk Platform.

Key Responsibilities:

  • Act as the primary technical liaison, providing expert guidance to customers and fostering trust-based relationships with their engineering and security teams.
  • Design and implement tailored onboarding programs that align with customers' security objectives using Snyk's product suite.
  • Advocate for customer needs within Snyk, collaborating with Sales, Product, and Support teams to identify growth opportunities and address potential challenges.
  • Prepare and lead strategic customer interactions, including business reviews, training sessions, and product feedback discussions.

Qualifications:

  • A degree or certification in a technical discipline such as computer science or engineering.
  • Proven experience in leading technical programs with a focus on delivering business value and achieving successful outcomes.
  • Minimum of 3 years in a customer-facing role, working with executives and technical teams to address complex business challenges using advanced technologies.
  • Strong organizational and time-management skills, with the ability to navigate competing priorities effectively.
  • Exceptional communication skills, capable of engaging with diverse audiences from end-users to executives; a background in development or coding is advantageous.
  • Experience in leading transformation projects in both technical and non-technical capacities, with a demonstrated ability to collaborate across various functional teams.

Our Commitment: At Snyk, we are dedicated to fostering an inclusive and supportive workplace that values diversity. We strive to create an environment where all employees can thrive, contributing to our mission of enhancing digital security.

We offer a range of global benefits designed to support the health, wellness, and financial security of our employees, ensuring a balanced work/life experience.

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