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Ottawa, Ontario, Canada Assent Full timeJob DescriptionAssent is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer success team, you will play a critical role in delivering exceptional service to our customers, ensuring their program success, and driving business growth.Key Responsibilities:Develop and Nurture Customer Relationships: Build and...
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Customer Success Manager
2 months ago
At Assent, we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer success organization, you will play a critical role in delivering exceptional service to our customers, ensuring their success and satisfaction with our solutions.
Key Responsibilities- Develop and execute comprehensive customer success plans to drive customer adoption, retention, and growth.
- Build and maintain strong relationships with customers, understanding their business needs and goals, and providing tailored solutions to meet those needs.
- Collaborate with cross-functional teams, including sales, marketing, and product, to ensure seamless customer experiences and drive business growth.
- Monitor and analyze customer health metrics, identifying areas for improvement and developing strategies to address customer concerns.
- Provide exceptional customer support, responding to customer inquiries and resolving issues in a timely and professional manner.
- Stay up-to-date with industry trends and developments, applying that knowledge to drive customer success and business growth.
- 3+ years of experience in customer success, account management, or a related field.
- Proven track record of delivering exceptional customer service and driving customer growth.
- Strong communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
- Ability to analyze complex customer data and develop strategic plans to drive customer success.
- Experience with CRM software and other customer success tools.
At Assent, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
