Customer Success Strategist

3 days ago

Ottawa, Ontario, Canada Adobe Full time
About the Role

We are seeking a highly skilled Customer Success Strategist to join our team at Adobe. As a key member of our customer success team, you will be responsible for driving value realization and return on investment for our strategic clients.

Key Responsibilities
  • Strategic Client Relationship Management: Develop and maintain long-term relationships with our clients, understanding their business and technical requirements, and providing expert guidance on Adobe Experience Manager and other digital marketing products.
  • Technical Operations: Collaborate with internal teams to provision, customize, monitor, and upgrade our cloud-hosted enterprise offerings, ensuring seamless delivery of solutions to our clients.
  • Client Advocacy: Champion projects and initiatives, bridging between clients, third-party providers, project management, and internal engineering teams to ensure successful project outcomes.
  • Communication and Collaboration: Communicate consistently with clients throughout the contract lifecycle, providing status updates, and maintaining client contact to ensure client satisfaction and expectations are met.
Requirements
  • Language Proficiency: Proficiency in French language (speaking and writing) is required.
  • Security Clearance: Ability to achieve a Top Secret Clearance is necessary.
  • Technical Skills: Strong knowledge of Linux, Docker, Kubernetes, PHP, MySQL, Redis, Java, Chef, and CDN services, as well as proficiency in AWS or Azure with an understanding of cloud-hosted web applications.
  • Business Acumen: Real passion for digital marketing and client success, with a proven track record of leading client relationships and technical projects, and excellent work ethic and collaboration skills.
What We Offer

At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you're looking to make an impact, Adobe's the place for you.

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