Customer Success Manager
24 hours ago
Deliver exceptional customer experiences, drive program success, and foster lasting relationships with top-tier manufacturers in the sustainability industry.
Company OverviewAssent is a leading solution for supply chain sustainability, trusted by the world's top-tier manufacturers. With a strong focus on customer success, we empower our clients to achieve their sustainability goals.
Job DescriptionThe Customer Success Manager will play a critical role in delivering our services to customers, working closely with them to define and execute on their project plans. This position involves a broad spectrum of responsibilities aimed at guaranteeing program success and delivering exceptional service to customers.
Key Responsibilities:- Develop and nurture lasting relationships with customers, serving as a trusted advisor throughout the customer lifecycle journey.
- Actively manage the client relationship and the lifetime value of each assigned account, helping clients realize the economic value of their subscriptions.
- Manage an assigned book of business, overseeing the overall Customer Health and associated performance metrics.
- Lead high-level strategic planning sessions with Assent's customers, including Executive Business Reviews.
- Identify client goals and success metrics, ensuring quality product configuration during implementation and conducting regular progress check-ins.
- Support the Sales team in ongoing renewal management of owned accounts to meet renewal targets.
- Take on special projects to enhance customer success management processes.
- Coordinate user permissions in the Assent platform with Platform Operations.
- Advocate and collaborate with all internal groups to ensure client success, growth, and the creation of strong customer references and referrals.
- Excellent oral and written communication skills in English.
- A University, College and/or Post Graduate Certificate in a related area of study or equal working experience.
- Minimum of 3 years related work experience in customer success, project management, and/or consulting roles.
- Working knowledge of consultative customer management and/or project management roles.
- Solid interpersonal skills, with the ability to build stable relationships in a collaborative environment.
- Solid Microsoft Excel skills, with the ability to harness the power of pivot tables and lookup functions for data management and analysis.
- Excellent time management and organizational skills, with the ability to effectively prioritize and execute on several asks for many different client accounts and internal stakeholders.
At Assent, we prioritize our team members' well-being, offering comprehensive benefits packages, vacation time, and opportunities for professional development. We foster a culture of inclusion, diversity, and equal opportunity, and are committed to growing and sustaining an environment where our team members feel valued and heard.
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