Benefits and Leave Administration Specialist
3 weeks ago
Overview
The Benefits Coordinator plays a vital role in ensuring the smooth operation of employee benefits and leave programs at the University of Waterloo. This position is responsible for accurate administration, compliance, and clear communication regarding all aspects of these programs.
Responsibilities
- Stay Current on Regulations and Best Practices: Maintain a thorough understanding of relevant legislation, regulations, and industry standards related to benefits and leave management. Actively participate in professional development opportunities to enhance knowledge and skills.
- Administer Benefits Programs Effectively: Oversee the administration of various employee benefit programs, including life insurance, long-term disability, extended health, dental, and Employee Family Assistance Program (EFAP). This includes tasks such as coordinating annual enrollment processes, monitoring coverage changes, managing claims processing, and liaising with third-party providers.
- Manage Leave of Absence Processes: Coordinate case management activities for various types of leaves, including maternity/parental, bereavement, compassionate care, unpaid leaves, and others. Ensure compliance with relevant policies and procedures, provide guidance to employees, and maintain accurate records.
- Provide Excellent Customer Service: Serve as a primary point of contact for employees seeking information or assistance regarding benefits and leave programs. Respond promptly and professionally to inquiries, resolve issues effectively, and foster positive relationships.
- Collaborate with HR Team: Work closely with other members of the Human Resources team to ensure seamless integration of benefits and leave administration within overall HR processes. Contribute to cross-functional reviews and initiatives as needed.
Qualifications
- A three-year post-secondary education (university degree preferred) or equivalent experience in a related field.
- 3-5 years of proven experience in a Human Resources role, with specific exposure to absence management and benefits administration.
- Demonstrated success in providing high-quality customer service and managing sensitive employee information with discretion.
- Strong analytical and problem-solving skills, with meticulous attention to detail and accuracy.
- Excellent written and verbal communication skills, including the ability to effectively document processes and procedures.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with HRIS systems is an asset.
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