Benefits Administrator
3 days ago
Job Summary
The University of Waterloo is seeking a skilled Benefits Administrator to join our Human Resources team. As a key member of our team, you will be responsible for the accurate and effective administration of employee benefits and leaves arrangements.
Key Responsibilities
- Remain current and conversant with compliance requirements, trends, and best practices related to absence management and benefits administration.
- Administer the Group Benefits program, including life insurance, LTD, extended health, dental, and EFAP, ensuring accurate and timely processing of claims and benefits entitlements.
- Coordinate case management activities for leaves of absences, including maternity/parental, bereavement, compassionate care, unpaid leaves, and temporary work stoppage, to ensure employees are well supported and that the Payroll team receives accurate and timely information.
- Communicate benefits and corresponding administration to all stakeholders, including employees, retirees, and other areas of HR and the University community.
- Provide effective customer service and support to employees and stakeholders, addressing complex questions and escalated concerns.
Qualifications
- Three-year post-secondary education (university degree preferred) or equivalent experience.
- 3-5 years of experience in a Human Resources role, with exposure to absence management and benefits administration.
- Proven track record of achievement and success providing quality customer service, and excellent data management and quality control.
- Excellent customer service focus, accuracy, and attention to detail in work, proven analytical and problem-solving skills.
- Strong oral and written communication skills, including process documentation development and delivery.
- Ability to organize, multi-task, and prioritize work, at times with conflicting priorities.
- Experience with Workday or other in-house payroll system.
- Intermediate skills in Microsoft Office suite (Word, Excel, PowerPoint, Teams, Outlook) and Adobe.
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