Meeting & Events Coordinator - Sales and Catering

1 week ago

Sun Peaks, British Columbia, Canada Sun Peaks Grand Hotel & Conference Centre Full time
About the Role

We are seeking a highly organized and detail-oriented Meeting and Events Coordinator to join our Sales and Catering team at the Sun Peaks Grand Hotel & Conference Centre. As a key member of our events team, you will be responsible for selling and reserving conference rooms, coordinating services for groups and organizations, and building relationships with clients to drive future bookings.

Key Responsibilities
  • Sell and reserve conference rooms and coordinate services for groups and organizations holding meetings, conventions, and events on both resort and hotel property.
  • Act as the onsite contact for all assigned groups, working with clients to produce Banquet Event Orders and Group Recaps.
  • Ensure all special arrangements, including food and beverage, audio visual, and other requests, are properly documented on BEOs and signed by an authorized representative.
  • Attend pre-conference meetings with clients and pertinent departments to confirm all relevant details are communicated.
  • Understand and respond to all guest needs and requests in a timely and professional manner.
  • Act as a liaison between hotel and groups, ensuring meeting space is appropriately set up and handling any special client requests and activities on or off-site.
  • Create group recaps detailing group purpose, room/suite block/pickup, rates, and special negotiations, VIPs, meeting and recreation agenda, AV, accounting, and all special instructions to operational departments of the hotel.
  • Plan all group food and beverage events, including assistance with menu selection, decorations, entertainment, and audio visual.
  • Address unexpected problems as they arise to ensure events go as planned.
  • Process billing for the group to ensure accounting has accurate billing once the event is complete.
  • Work with other Resort and Hotel departments to develop and implement innovative revenue streams.
  • Attain pre-set monthly revenue goals for banquets, as determined by the Director of Sales and the Director of Food and Beverage.
  • Meet clients upon arrival and introduce them to key hotel staff.
  • Create Banquet Event Orders including information for each group's meeting and food and beverage functions.
  • Communicate last-minute changes in group functions to hotel staff and ensure satisfactory follow-up.
  • Plan and direct pre-convention meetings, as requested by clients.
Relationship Management
  • Build and strengthen relationships with the Sun Peaks Resort Mountain Team, as well as potential clients to enable future bookings, building this base through networking activities including sales calls, entertainment, FAM trips, trade shows, social gatherings, cross promotions, etc.
  • Assist members of the sales team to acquire new business and/or close on business.
  • Support hotel service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
  • Develop strong relationships with the property team to ensure working in unity and always striving to achieve the same goals.
  • Attend department and hotel meetings as necessary.
  • Develop relationships within our Sun Peaks community to strengthen and expand client base for sales opportunities.
  • Live the Sun Peaks Grand Hotel brand with pride, passion, and energy, creating and inspiring others to deliver memorable branded guest experiences.
Requirements
  • Strong interpersonal skills with a strong service orientation.
  • Highly organized with a keen eye for detail.
  • Ability to multitask in a fast-paced self-guided environment.
  • Influential skills to work collaboratively across teams and departments.
  • Strong listening skills and ability to focus attention on client needs.
  • Excellent communication skills, both written and verbal required.
  • Candidates with 2 years events and hospitality experience.
Why Join Us?

We are Canada's second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests. Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That's why we invest in the employee experience, to ensure everyone can be at their best and live our values.

No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you'll get to feel part of our special community right away. You and your wellbeing matter to us; you'll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.

The Perks and Benefits
  • Winter/Summer Season Lift, Trail, and Golf passes.
  • Initial entitlement to three weeks of paid vacation.
  • Benefits plan and additional wellness components, including Health Spending Account and EFAP.
  • Participation in our RRSP and matching DPSP programs.
  • Company-supported training and professional development opportunities.
  • Dining discounts within our hotel & Resort-owned outlets.
  • Retail discounts in our Resort-owned outlets.
  • Friends and family rates at the Sun Peaks Grand Hotel.
  • Reciprocal programs with partnering ski areas & hotels.
  • Eligibility for our 'Pay for Performance' incentive bonus program (after qualifying period), awarded to top performers.

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