Café Management Coordinator

3 weeks ago


Smithers, Canada Tim Hortons Full time
Job Summary

We are seeking a highly skilled and experienced Food Service Supervisor to join our team at Tim Hortons. As a key member of our restaurant operations team, you will be responsible for ensuring the highest level of customer satisfaction and quality of service.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and coordinate the activities of staff who prepare and portion food, ensuring efficient and effective service delivery.
    • Train staff in job duties, sanitation, and safety procedures to maintain a safe and healthy work environment.
  • Operations Management
    • Estimate ingredient and supply requirements for meal preparation, ensuring optimal inventory levels and minimizing waste.
    • Establish and maintain work schedules to meet business demands and ensure adequate staffing levels.
    • Prepare and submit reports on sales, stock, and other key performance indicators to inform business decisions.
  • Customer Service
    • Address customer complaints and concerns in a professional and courteous manner, ensuring a positive customer experience.
  • Government Programs and Initiatives
    • Participate in government or community programs that support newcomers, refugees, and Indigenous people, promoting diversity and inclusion in the workplace.
Requirements
  • Secondary (high) school graduation certificate.
  • 1 year to less than 2 years of experience in a related field.
Work Environment

This is a permanent, full-time position with a 30-hour workweek. The work language is English.



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