Project Logistics Customer Excellence Specialist

5 days ago

Montreal, Quebec, Canada Kuehne+Nagel Full time
About the Role

We are seeking a highly skilled Project Logistics Customer Excellence Specialist to join our Project Logistics team at Kuehne+Nagel. As a key member of our team, you will be responsible for overseeing day-to-day operations for industrial customers of the Project Logistics department.

Key Responsibilities
  • Arrange booking of cargo with carriers, internal service providers, and agents in all modes of transport.
  • Develop and implement work with overseas counterparts as required.
  • Arrange all necessary documentation to meet project and shipment requirements.
  • Monitor and update daily shipment status to clients.
  • Update transport management tracking systems as required.
  • Assist with invoicing and job costing where applicable.
  • Assist with safe project execution to the client's satisfaction, consistent with cost, schedule, and contractual requirements.
  • Support the project team to ensure overall project delivery on time, within budget, by meeting highest standards set forth by Kuehne+Nagel and their customers in regards to Quality, Health and Safety, Security, and Environment (QSHE).
  • Book supplier invoices and prepare customer invoices.
  • Ensure on-time file closure for month-end financial ledger closing.
  • Ensure project execution is in accordance with policies, procedures, systems, and requirements as requested by Kuehne+Nagel processes and Project/Operations Manager.
  • Provide assistance to customer's RFIs/RFQs.
  • Prepare individual quotations for budgetary and firm requests from assigned customers.
  • Prepare reports for management and customers (quote register and system dashboards).
  • Select and qualify vendors by following all QHSE vendor requirements and processes.
  • Trace lost or misdirected shipments and process potential damage claims.
  • Promote and sell transport insurance to customers when required.
  • Act as super user for Kuehne+Nagel transport management systems and train new staff.
Requirements
  • Bachelor's degree in Business, Logistics, or a related field.
  • 5+ years of experience in account management, preferably in the freight forwarding or project logistics.
  • Proficiency in using logistics software and Microsoft Office Suite.
  • Bilingual in French and English is preferred.
  • Strong analytical and problem-solving skills.
  • Proficient in Word, Excel (maintain complex spreadsheets), and PowerPoint.

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