Customer Service Representative
6 days ago
MAG Technologies Inc is seeking a highly skilled Customer Satisfaction Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- Answer Written and Oral Inquiries: Respond to customer inquiries in a timely and professional manner, providing accurate and helpful information to resolve their issues.
- Order Office Supplies and Maintain Inventory: Manage office supplies and maintain inventory levels to ensure a smooth and efficient work environment.
- Receive and Log Complaints: Receive and log customer complaints, escalating issues to management as necessary to ensure prompt resolution.
- Receive Payments: Process customer payments in a timely and accurate manner, maintaining a high level of customer satisfaction.
- Sell Merchandise: Sell products or services to customers, providing information and support to ensure a positive customer experience.
- Explain Procedures, Risks, and Benefits: Clearly explain procedures, risks, and benefits to customers, ensuring they understand the products or services they are purchasing.
- Answer Clients' Inquiries and Provide Information: Respond to customer inquiries and provide information to support their needs, ensuring a high level of customer satisfaction.
- Consult with Clients After Sale to Provide Ongoing Support: Follow up with customers after a sale to ensure they are satisfied with their purchase and provide ongoing support as needed.
- Work Conditions and Physical Capabilities: Work in a fast-paced environment, maintaining attention to detail and working under pressure to meet customer needs.
- Repetitive Tasks: Perform repetitive tasks, such as answering customer inquiries and processing payments, in a timely and accurate manner.
- Support for Persons with Disabilities: Provide awareness training to employees to create a welcoming work environment for persons with disabilities.
- Support for Newcomers and Refugees: Provide diversity and cross-cultural training to create a welcoming work environment for newcomers and/or refugees.
- Support for Veterans: Provide awareness training to employees to create a welcoming work environment for Veterans.
- Support for Indigenous People: Provide cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers.
- Support for Mature Workers: Provide staff with awareness training to create a welcoming work environment for mature workers.
- Supports for Visible Minorities: Offers mentorship programs that pair members of visible minorities with experienced employees.
- Duration of Employment: Permanent position.
- Language of Work: English.
- Working Hours: 40 hours per week.
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Municipal District of Rocky View No. 44, Canada MAG Technologies Inc Full time{"h2": "Job Summary", "p": "At MAG Technologies Inc, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving their inquiries and issues in a timely and professional manner.", "ul": [{"li": "Answer written...
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Municipal District of Rocky View No. 44, Canada MAG Technologies Inc Full time{"h2": "Job Summary", "p": "At MAG Technologies Inc, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving their inquiries and issues in a timely and professional manner.", "ul": [{"li": "Answer written...
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